Cisco
In addition, Cisco is extending the range of third-party agents accessible from Webex, too. Anthropic’s Claude Managed Agents — cloud-hosted agents that process multi-step tasks in the background — can be added to group conversations as a team member to complete tasks, as well as OpenAI’s recently announced “dot” agents.
Cisco also unveiled more of its own native Webex agents. Personal Agents for Webex Calling can screen calls to help users avoid missing an important call when they’re unavailable to speak. The agents can “converse with callers to understand their needs and determine urgency, prioritize what matters most, and take action on your behalf,” Barava said. Personal Agents for Webex Calling will be available in the first quarter of 2027, alongside the new Webex app, collaborative agents, third-party agents.
A previously announced Translator agent is now in “controlled availability” ahead of a general release in November. This provides real-time translation in the Webex app, as well as Cisco 9800 Series Desk Phones, with support for ten languages: English, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, and Spanish.
