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Post: Amsterdam-based bunq enters travel insurance market, join hands with Qover: Know more



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Amsterdam-based neobank bunq, on Wednesday, announced that it has introduced a worldwide one-time activation travel insurance in collaboration with Qover, a global embedded insurance provider. 

Additionally, the company said it has made a significant advancement by upgrading its user-facing AI assistant, Finn, to be fully conversational. 

Both announcements come at a time of strong growth, as the neobank’s total user base has surpassed 12.5M and its deposits have exceeded €8B.

Making Finn fully conversational

Having already answered over 100,000 questions since December 2023, Finn can now respond to back-to-back questions and provide deeper insights.

Finn will handle users’ questions regarding their bank accounts and spending habits, as well as recommend places to visit in new cities, including cafes, restaurants, and bars based on reviews by other bunq users. 

Ali Niknam, founder and CEO of bunq says, “At bunq, we use the latest tech to make our users’ lives easy. We’re thrilled to see so many of our users embrace Finn in their daily lives and can’t wait for them to have a chat with the all-new Finn.”

– A message from our partner –

As per the company’s claims, currently, Finn is independently solving up to 40 per cent of user support questions, and assisting with 75 per cent, every day, helping users tackle any issues they might have while using bunq. 

The Amsterdam company launched Finn last December at bunq Update 24 in DeLaMar Theater in Amsterdam. Powered by LLMs, Finn enables bunq users to plan their finances, better budget, navigate the app, easily find transactions, and much more.

bunq: Expanding into travel insurance and beyond

bunq’s expansion into travel insurance marks the next step in its mission to build a full-service neobank for digital nomads worldwide. 

Designed to tackle the challenges faced by travellers when re-purchasing travel insurance for every trip, bunq now offers automatic worldwide coverage for anyone on the Easy Bank Pro XL plan. 

Users simply activate the feature once and enjoy coverage for all future trips. 

Insurance claims can be filed right in the app, via the link to Qover. 

Unlike many other travel insurance products, bunq’s travel insurance will cover car rental, dental, and loss of personal items for up to €1M. 

“We’re making travel insurance effortless. It’s exactly the peace of mind we want our users to have, whether they spend, save, or travel with bunq,” says Niknam.

Lora Helmin

Lora Helmin

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