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Post: Zoomtopia 2023: Zoom bets on AI with new Docs, AI Companion tools



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At its annual Zoomtopia conference in San Jose, California, videoconferencing company Zoom today announced a range of new products and capabilities, including an AI-powered document application called Zoom Docs and an expanded list of capabilities offered by the company’s recently launched AI Companion — all aimed at offering enterprises a more complete collaboration and communications platform for hybrid work.

Alongside its standard document capabilities, Zoom Docs also offers project-tracking and wiki-building features that integrate with the Zoom platform and third-party apps. Users will be able to collaborate on documents by tagging colleagues to loop them into discussions, adding comments and threads to explain context, and assigning tasks and sharing documents. Layouts can be customized with elements including  tablesand image blocks, and AI-powered functionality will allow users to view content summaries and search documents for relevant information.

Zoom says Zoom Docs, combined with Zoom’s recently announced AI Companion, the company’s generative AI digital assistant, can help boost the ideation process. Users can, for example, ask for help editing, or change the tone of document content, brainstorm, and summarize or query content. AI Companion can also pull in information across Zoom Meetings and Team Chat to streamline the way information is shared across Zoom.

“Let me be clear, this is so much more than your average document. It’s really a next generation way of collaborating built from the ground up with AI at its core,” said Theresa Larkin, global lead for UCaaS  product marketing at Zoom. Zoom Docs is scheduled to be generally available in 2024.

The announcement shows that Zoom is taking measured steps to expand its product line, said Wayne Kurtzman, IDC Research vice president for collaboration and communities.

“As this is early in the emerging technology changes we are experiencing, this is also early in Zoom’s journey and promising for the future,” he said.

Copyright © 2023 IDG Communications, Inc.

Lora Helmin

Lora Helmin

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