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Post: Q&A: HPE global talent exec credits AI, chatbots for bolstering hiring



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Over the past year, the Hewlett Packard Enterprise (HPE) human resources group has been using artificial intelligence (AI) and a chatbot to improve its talent acquisition and retention. And a company executive says the technology has turned things around dramatically.

Prior to rolling the AI-based chatbot technology, half of those who’d land on HPE’s career page looking for jobs would leave without ever applying. After the rollout in the first three months of 2023, HPE more than doubled the industry standard for visitors to its career site, reaching 950,000. The company is now able to convert 26% of “casual job seekers” into actual hires. 

HPE is part of a wave of organizations taking advantage of AI tools for talent acquisition to supply HR shops with a full pipeline of candidates and to personalize the onboarding experience for new hires. Among the leading suppliers of SaaS-based intelligent talent aquisition platforms are EightfoldBeamery, and Seekout — all of which perform skills inference and candidate-job matching. Other notable vendors include Clovers (with its recent acquisition of Talvista), HireVuePymetrics (recently acquired by Harver), iCIMS and Phenom, according to Forrester Research.

HPE chose to launch Phenom’s platform globally as its intelligent talent acquisition platform, but faced challenges ensuring algorithms meant to automate the hiring process were without baked-in biases and spoke to each potential hire in a personalized way. That process of customizing the hiring experience continues to occur — and continues to pay off.

Lavonne Monroe, who joined HPE’s human resources group at the beginning of the COVID-19 pandemic in 2020, is vice president of global talent acquisition and onboarding. Over the past year or so, her team has been leveraging AI and chatbots to create a customized career site that offers job prospects and current employees experiences tailored to their unique career paths.

As a pandemic hire, Monroe didn’t even enter an HPE office for the first year-and-a-half of her employment, so she understands and embraces the benefits of remote work, and the fact that it can be a talent acquisition manager’s dream.

Lora Helmin

Lora Helmin

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