Middlesbrough, England-based EvaluAgent, a Quality Assurance (QA) and Performance Improvement platform, announced on Friday, June 23 that it has raised $20M (approximately €18.3M) in a Series A round of funding from PeakSpan Capital.
As part of the round, Phil Dur, co-Founder and Managing Partner at PeakSpan, will join EvaluAgent’s board of directors.
EvaluAgent says it will use the funds to advance its Quality Assurance & Agent Improvement Platform Capabilities. It will also expand its fully-remote team and support customers in new and existing geographies.
“EvaluAgent was built after decades in contact center operations and seeing up-close how quality assurance, agent performance improvement, and related workflows desperately needed better solutions,” says Jaime Scott, co-founder and CEO of EvaluAgent.