“Amazon is really good at creating narratives, but Chime never had a good go-to-market strategy,” Kurtzman said. “It fell short in creating mindshare in a market that was growing incredibly rapidly.” 

One year warning for users, migration help promised

In Amazon’s public statement, the company said, “After careful consideration, we have decided to end support for the Amazon Chime service, including Business Calling features, effective February 20, 2026. Amazon Chime will no longer accept new customers beginning February 19, 2025. Existing customers can continue to use Amazon Chime features, including Business Calling, scheduling and hosting meetings, adding and managing users, and other capabilities supported through the Amazon Chime administration console.”

It then pledged to help transition the few remaining Chime app users to other platforms, including “solutions provided by AWS, such as AWS Wickr, or from AWS partners, such as Zoom from Zoom Video Communications Inc., Webex from Cisco Systems, Inc., and Slack from Salesforce.”